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Delivery Information

Delivery Information
Mainland United Kingdom

All of our deliveries are sent using Royal Mail or Couriers. Please select your destination at the shopping basket and the postage charge will be calculated accordingly.

Delivery times are calculated from the date of dispatch, not from when the order was placed.

Most UK orders should be received within 48 hours of order shipment. - Please remember that a signature maybe required for some items.

Larger items may take an extra day. Orders over 50.00 are shipped free of charge for UK mainland addresses and will be automatically upgraded to Signed For delivery.

VAT will be charged to all EEC residents at the current rate of 20.00%

Please note we will not send any dangerous goods through the post e.g gases or flammable items. Aerosols, pressurised containers and liquids over 1 litre will only be sent within the UK.


Royal Mail

We use Royal Mail Tracked service for the vast majority of our orders. All UK parcels are sent 48 hour tracked and should be received within 3-4 days at the outside. If your parcel isn't delivered you must let us know within 5 days of it's expected delivery. We will contact Royal Mail to establish where your parcel is. We will need to wait 21 days before your parcel is declared lost by Royal mail since there is a chance it will be delivered in that time.
We may choose to refund the order rather than re-send.

Within the UK, parcels over 3Kg will be sent by courier and will incur extra costs. If your order goes over the Royal Mail weight allowance, you will be contacted by email about the extra charges; we will search our couriers for the best price for you.


Overseas Deliveries

We are not able to send any orders to the USA & Canada and we can not send any liquids to Singapore or Hong Kong. We are able to send goods to customers in other countries (including Europe and the Commonwealth). We have had to increase the security of our overseas deliveries and therefore there is an additional delivery charge dependent on destination.

Please note we will not send dangerous goods through the post e.g gases or flammable items and we will not send aerosols, pressurised containers or liquids over 1 litre internationally.

Please remember that all parcels sent abroad are sent via Royal Mail AirMail. We aim to deliver to Europe within 3-5 working days, and worldwide within 5-7 working days. Due to unforeseen circumstances (such as bad weather) this can sometimes be the subject of delays. We ask that you wait 25 working days for rest of world customers before you report an order missing.
Royal Mail state that it can take up to 25 working days from shipment date to reach you.

Overseas, parcels over 2Kg will be sent by courier and will incur extra costs. If your order goes over the Royal Mail weight allowance, you will be contacted by email about the extra charges; we will search our couriers for the best price for you.
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Low Prices on Conventional Medicines and Complimentary Remedies
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